US President Barack Obama
was bombarded with thousands of text messages when he invited the world and his wife to field questions via mobile, twitter, and facebook when he was touring the African continent.
The fields of questions came when he touched down in Africa last week, with three African journalists picking the best questions to put to the Commander-in-chief.
The question and answer session gave people from all over the world to join in the conversation - with people from one country to another conversing on Facebook
, and ofcourse the mobile phone.
Welcome to the global debate.
Meanwhile, closer to home, Boris Johnson
saved the day using Twitter earlier this month when sweaty passensgers on board Transport For London buses roasted in temperatures of 45 degrees.
According to PR WEEK, fuming passengers bombarded Johnson's Twitter account complaining that staff were not turning the heaters off on the buses - when Britain roasted in the heatwave just over a week ago.
He then replied via Twitter saying he had been alerted to the problem, and was on the case. Days later they had turned off the heaters.
So is Twitter the new customer relations tool? If unhappy, just complain using Twitter, and it'll be sorted. If only everything was as easy as a Tweet....